Delivery Information

Introduction

Welcome to Bangaliana!
We’re dedicated to providing a fast, reliable, and secure delivery experience for all our customers across Bangladesh. This Delivery Information page explains how we process, handle, and deliver your orders.

1. Delivery Coverage

We deliver all over Bangladesh, including:

  • All major cities (Dhaka, Chattogram, Khulna, Rajshahi, Sylhet, Barishal, Rangpur, Mymensingh)

  • Selected rural and suburban areas

If you are unsure whether your area is covered, please contact our support team before placing an order.

2. Delivery Time

Our estimated delivery times are as follows:

  • Inside Dhaka City: 1–3 business days

  • Outside Dhaka (All Other Districts): 3–7 business days

Please note that delivery times may vary slightly due to:

  • Product availability

  • Courier workload

  • Weather or traffic conditions

  • Public holidays or special events

We always try our best to deliver your order as quickly as possible.

3. Delivery Charges

We aim to keep our delivery charges reasonable and transparent:

  • Inside Dhaka: ৳60 – ৳80 (depending on product weight/size)

  • Outside Dhaka: ৳100 – ৳150

In some cases (for heavy or large parcels), delivery charges may vary slightly, which will be clearly mentioned during checkout.

4. Order Processing Time

  • Orders are processed within 24 hours after payment confirmation.

  • You will receive a confirmation message or email once your order is successfully placed.

  • When your order is shipped, you’ll get an SMS or tracking ID so you can follow your parcel’s journey.

5. Delivery Partners

We partner with trusted national courier services to ensure safe and timely delivery, including:

  • Pathao Courier

  • RedX

  • Steadfast Courier

  • Sundarban Courier Service

  • Other verified local delivery companies

All deliveries are handled carefully to ensure your products reach you in perfect condition.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across Bangladesh for your convenience.
Please ensure:

  • You have the exact amount ready during delivery.

  • You or someone on your behalf is available to receive the order.

If a COD order is refused without a valid reason, future COD requests may be restricted.

7. Prepaid Orders

For prepaid orders (via bKash, Nagad, or online payment gateways), please make sure to:

  • Enter correct contact and shipping details

  • Keep your payment receipt until delivery confirmation

Prepaid orders are prioritized for faster processing.

8. Failed Delivery Attempts

If the courier cannot deliver your order (e.g., due to wrong address, phone switched off, or customer unavailability):

  • The courier will usually attempt delivery again

  • After 2 failed attempts, the parcel may be returned to us

  • Re-delivery will require additional charges

To avoid this, please ensure your phone is reachable and the delivery address is correct.

9. Delays and Unexpected Issues

While we work hard for on-time delivery, sometimes unavoidable delays may occur due to:

  • Natural disasters (floods, heavy rain, etc.)

  • Political events or transportation strikes

  • Technical or courier-related issues

In such cases, our customer service team will keep you updated and assist you promptly.

10. Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via SMS or email.
You can use this tracking ID to check your parcel’s status directly on the courier’s official website.

11. Contact Us

If you have any questions about your order delivery, please contact our support team:
📧 Email: support@bangaliana.com.bd
📞 Phone: 01313147776
🏢 Address: Shibganj, Chapainawabganj, Rajshahi

Effective Date: October 13, 2025
Last Updated: October 13, 2025